HOW TO RETURN YOUR PRODUCT

To lodge a return, follow this link to our returns portal and follow the steps.  

Please note, sale items are not eligible for returns unless faulty, so please choose carefully. 

Returns are available for recent orders within 30 days. Items must be in original, unworn condition with tags and hygiene strip attached. If you paid for shipping at the time of your original order, you will not be refunded the cost of shipping when we process your return to your original payment method.  

SALE ITEMS

Please note, items purchased on sale or during a flash promotion are not eligible to be returned unless the item is faulty. Read full sale T&C's here

 
EXCHANGES 

• We offer one free exchange! Exchange for an item of the same value at no extra cost.
• If you are not entirely satisfied with your new exchange (and your order meets our return conditions, i.e., no final sale) you may lodge another return. This return will incur a handling and restocking fee of $11.95.
• Exchanges are only available for AU and US customers at this time. If the original order was purchased with a discount code, unfortunately it will not apply to the exchange, unless you are simply exchanging the size of the same style.
• Exchanges are shipped from our warehouse via Standard Parcel Post (AU stores)
• Once you have submitted your exchange, you have 28 days to drop it off at the post office
• Exchange orders will be processed automatically once your return has been received by the Post Office. You will receive tracking confirmation right away once your exchange has been dispatched from our warehouse!
• Opt for an Instant Exchange at the returns portal checkout to have your order information pushed to our warehouse right away!
• If you don’t manage to drop off your item in time at the Post Office and your item sells out your exchange request will convert into a standard return, and you will be refunded for you items.

STORE CREDIT (GIFT CARD) 

• Opt for a Store Credit to avoid any handling fees! 
• Gift cards have a validity period of 3 years (36 months) and cannot be extended after expiry. 
• Gift Cards are not redeemable for cash and cannot be applied on previous or existing orders. 

REFUNDS 

• Refunds will incur a $11.95 handling fee, to cover postage costs back to our warehouse, this will be deducted from your refund at the time of processing. 
• All refunds are processed back to the original payment method used to place the order. If you used multiple payment methods (e.g., store credit gift card + PayPal/Credit Card/Debit Card/Afterpay), the funds will be reversed to those methods accordingly and it can take up to 10 business days for the refund to be reflected at your end. 

 

VITAL INFO 

• Easy returns are great but avoiding a return is better. Be sure to check our size guide here or email us - we're happy to help you. 
• No changes can be made to your return request once you have posted your return. Any changes MUST be requested with our Customer Care team prior to you shipping your return. 
• All returned items must be received back to us in original condition - unworn, unwashed, with all tags / hygienic stickers still attached. 
• Please allow 4-6 business days for our returns department to process your return. 
• We offer free return shipping on all returns opting for a Store Credit (gift card) or Exchange lodgement. 

• Any returns opting for a refund will have the $11.95 handling fee, to cover cost of postage back to our warehouse, this will deduct from the refund at time of processing.  
• Original shipping costs are non-refundable.  
   

FAULTY PRODUCTS 

In the unlikely event of a faulty item, do not hesitate to initiate the return through our return portal. Select your reason as DAMAGED and write in detail the manufacturing fault for our returns department to review!