FAQ's

Need some help buying our swimwear online? Don’t worry, we’ve got you covered! Have a look through our FAQs below.

FAQ

Ordering

How can I contact you?

Our friendly customer care team is available Monday to Friday between 9:00 am – 5:00 pm AEST and Friday - Tuesday 4:00am - 1:00pm EST

You can reach us via Live Chat during working hours, or
email us at info@sealevelaustralia.com.au

Please allow our team 24 hours to reply to your email request.

How do I know if you have received my order?

When you place an order, you will receive an email containing your order number and order details. If you did not receive this email, please check your junk folder and
if it’s not there, please contactare customer care team via Live Chat Monday-Friday 9am-5pm AEST and Friday-Tuesday 4:00am - 1:00pm EST, or email us at info@sealevelaustralia.com.au and we will resend you your order confirmation.

Can I make changes to my order?

Unfortunately, we cannot make any changes to your order after it has been placed. However, if you have entered the incorrect shipping address please contact us within 1 hour of placing your order.
Our customer care team is available via Live Chat Monday-Friday 9am-5pm AEST and Friday-Tuesday 4:00am - 1:00pm EST, or email us at info@sealevelaustralia.com.au Remember to include your order number, address and any other relevant information.

Note: Sea Level Swim Australia is not responsible once your
package has left our warehouse facility.

What payment options do you offer?

-Credit / Debit Card: VISA, MASTERCARD, AMEX
-Paypal
-Afterpay
-Klarna
-ShopPay
-Apple Pay
-Google Pay

All orders are processed in USD. If you are located overseas your bank statement will show your local currency.

How do I use my gift card?

Gift Cards are purchased through our website and
expire within 3 years from the date of purchase. Gift Cards are exempt from customs
duties and taxes. Gift Card-only orders are delivered free of charge. Standard delivery charges apply when a Gift Card(s) are purchased in a mixed basket with other products.

Gift Cards cannot be returned or exchanged. Returned items purchased with a Gift Card will be refunded as account credit, which can be redeemed against your next order.

Gift cards are not transferable between stores.

Shipping, Returns & Exchanges

Which countries do you not ship to?

At this stage, we are unable to ship directly to the following countries:

• Russian Federation
• Ukraine
• Kazakhstan
• Israel
• Slovakia
• United Arab Emirates
• Greece
• Cyprus
• Italy
• Lebanon
• Mexico
• Turkey
• Lithuania
• Switzerland

We currently have distributors in the following countries:

Greece and Cyprus:
Salt Water
Dimitris Stokkos
SupplyChain@salt-water.gr
Tel : +30 2108946789 / +30 210 96806764

Russia, Ukraine and Kazakhstan:

American beauty Gp
Ksenia Arshinova
arshinova@ambeautygroup.ru
+7 (499) 110-97-64

How do I track my order and when will it arrive?

We will email you tracking details so you can track your
order here:


DHL Express
Please track you order via this link:
https://www.dhl.com/us-en/home/tracking.html

If your tracking information says your order has not been delivered you must contact the delivery company directly and request a proof of delivery. If you have this and are still unable to locate your parcel, please contact our customer care team.

The estimated delivery time of your order will depend on your shipping location and the volume of orders being processed at that time

Metro Areas - 3-5 working days
Regional Areas - 5-10 working days
New Zealand - 3-7 working days

Please note that the above is a guide only. We are not
liable for any delay in delivery. The timeframes above are based on our delivery partners’ recommendations and are subject to change. For more
information, please contact the delivery service provider directly.

I have a problem with my order, what do I do?

If you received the wrong item, a faulty item or we missed an item from your order, please contact customer care via email,info@sealevelaustralia.com.auas soon as possible with:
-Your order number
-Style number, colour & size
-Two or more photos of the item and swing tag

Can I return my order?

If you change your mind about an item purchased online, you
are entitled to a refund, store credit or exchange within 30 days of your purchase, should it meet the below requirements:

- The item is full priced (items
purchased using a discount code can be returned through the online return portal as usual).
- The Item is in its original packaging, unworn and in its original condition.
- Tags and hygiene strip are attached.

Note that sale items can not be returned.
Note that you are able to return part or all of your order.

How do I return my order?

Please visit our returns page HERE for our returns policy and instructions on how to initiate a return.
Having issues? Please contact our customer care team during business hours via Live Chat, or email us out of business hours  info@sealevelaustralia.com.au
Note - items that are marked 'Final Sale' can not be returned or exchanged for store credit.

Please allow 4-6 business days for us to process your return.

Can I return online if I purchased from a stockist?

Unfortunately, as much as we'd like to further assist you, we would not be able to since this was not directly purchased from our online store. If you could please contact your store of purchase regarding your item, they will assist you with compensation based on their store policy.

How much does it cost to return my item?

Select store credit or exchange to avoid any postage costs.

For ALL refunds, you will be charged a $11.95 handling fee, which covers postage back to our warehouse.

Discount codes

How do I use a promo code or redeem my store credit or gift card?

There is a section specially for promo codes in our check out! After clicking ‘Check Out’ in your cart, you will be directed to the ‘Information’ tab where on the right-hand side of the page is the section for you to enter your discount code/gift card number.

Enter the promo code or gift card number here and click APPLY. This will automatically update your order total to the discounted price.

Please note, we cannot apply your discount code after you have placed your order.

I forgot to add my discount code

Unfortunately once your order has been placed we are unable to add in your discount code.

The only way to claim your discount on your purchase is to enter a discount code during checkout and it can not be added afterwards.

Sizing information

Head to our Size Guide HERE and follow the measurement instructions to find your perfect fit.

Still not sure? That’s okay – we’re here to help! Have a look through our FAQ below or contact our friendly customer care team for further assistance.

What is Multifit?

Multifit means this swimsuit fits a multitude of different sizes. Featuring a fixed foam cup that is sewn into our swimsuit, designed to fit a wide range of bust sizes. Our Multifit cup uses a special grade foam that is strong enough to have a mould that fits in our swimwear before wear yet flexible enough to conform to the bust of the wearer after. With further wear, you will feel the Multifit cup conform more to your size!

Will Multifit support my bust size?

No wiring is used in our multifit cup technology, creating a softer, more natural, and feminine appearance. These cups are specialised to fit across C-D/DD cup sizes, and in some cases up to E-EE busts. This generally comes down to breast tissue as well as the amount you want to flaunt!

Underwire

Underwire swimwear is all about providing women with the support they need when getting into the water. Our Underwire styles use firm, structured underwire that is sewn into the bra frame of your swimsuit.

Soft Foam Cups

There are two types of soft foam cup, classic and moulded. These cups are stitched into the swimwear and are non-removable, and are great for subtle shaping and smoothing.

Removable Cups

These are ideal for a larger bust, as you can remove cups to give more depth. You can opt to remove these cups and Powermesh lining.

Our styles with removable cups still provide support due to our Powermesh lining (think
similar to a sports bra!)

What is Powermesh Technology?

We want you to feel comfortable and supported! Our Powermesh stretches four ways which means it will mould to your body and your movements! It moulds to your body over time to accommodate the wearer with a ‘custom fit’ while also retaining its strong and supportive hold through a tightly woven fabrication.

We use Powermesh to internally line our swimsuits on the front, back and sides, so all bases are covered. Its soft touch texture makes it feel smooth against the skin. Powermesh is compressive by nature which is why it helps to shape and enhance your body, while also allowing your skin to breathe! It’s one of our favourites!

What if I am in-between sizes?

This is highly up to personal preference. Some people may prefer a tighter fit to a
looser fit and vice versa.

Our size chart is a flexible guide, and we offer a range of cup sizes from A to G.

If you are unsure of which size to get, please reach out to our fit specialists!

What if I have a long/short torso?

We’ve got you covered! For a short torso, we recommend styles with adjustable straps, and halter neck styles.

For long torsos, we also recommend styles with adjustable straps, halterneck styles, and pairing our singlet styles with any of our bottoms.

You can also size up for any of our Mulitfit or Moulded Cups styles, as they are designed to support a range of bust sizes.

This style is our favourite for long torsos!

What if I do not have measuring tape?

If you don’t have a measuring tape handy, measure the area with a piece of string and hold the marked spot up to a ruler).

What if it does not fit?

We offer a hassle-free returns policy! If you have swimsuit does not fit and you’ve found that you need another size, it’s a quick and simple process to find the right one. Head over to our returns page to simply exchange your size!

Product care

How do I care for my swimsuit?

To prolong the life of your swimwear, we recommend you rinse immediately after use to clean out any salt, sand, or chemically treated pool water

Gentle wash, separately in cool waterUse mild detergent

Do not wring, soak or bleach

Do not tumble dry

Drip dry in shade

Rinse thoroughly after use

We use the highest quality fabric dyes available however some colours may fade over time

Some colours will fade more than others when exposed to sunlight and chemically treated water

High amounts of chlorine will damage your swimwear.

Neutralize any residual evidence of chlorine by rinsing in cold water after use

We recommend you do not wear your swimsuit in spa baths or saunas, as it could cause damage

Fake tanning products and some sunscreen lotions may mark and damage swimwear. We recommend taking extra care when using these products and always ensure they are completely dry before they come in contact with your swimsuit

Avoid contact with rough surfaces as this may cause pilling to swimwear

Do sunscreens affect my Sea Level Swim?

Sunscreens, body lotions, moisturisers, self-tanners, bronzers can all effect our swimsuits. The fabric used in our swimwear loves to hold onto oils and chemicals used in these substances. This eventually leaves permanent discolouration and damage to your swimsuit if not cared for correctly. Read more on our care guide here.

Get in touch

Have questions about your order, or a general enquiry?