Get in touch
Have questions about your order, or a general enquiry?
Our friendly customer care team is available Monday to Friday between 9:00 am – 5:00 pm AEST and Friday - Tuesday 4:00am - 1:00pm EST
You can reach us via Live Chat during working hours, or
email us at email@example.com
Please allow our team 24 hours to reply to your email request.
When you place an order, you will receive an email containing your order number and order details. If you did not receive this email, please check your junk folder and
if it’s not there, please contactare customer care team via Live Chat Monday-Friday 9am-5pm AEST and Friday-Tuesday 4:00am - 1:00pm EST, or email us at firstname.lastname@example.org and we will resend you your order confirmation.
Unfortunately, we cannot make any changes to your order after it has been placed. However, if you have entered the incorrect shipping address please contact us within 1 hour of placing your order.
Our customer care team is available via Live Chat Monday-Friday 9am-5pm AEST and Friday-Tuesday 4:00am - 1:00pm EST, or email us at email@example.com Remember to include your order number, address and any other relevant information.
Note: Sea Level Swim Australia is not responsible once your
package has left our warehouse facility.
-Credit / Debit Card: VISA, MASTERCARD, AMEX
All orders are processed in USD. If you are located overseas your bank statement will show your local currency.
Gift Cards are purchased through our website and
expire within 3 years from the date of purchase. Gift Cards are exempt from customs
duties and taxes. Gift Card-only orders are delivered free of charge. Standard delivery charges apply when a Gift Card(s) are purchased in a mixed basket with other products.
Gift Cards cannot be returned or exchanged. Returned items purchased with a Gift Card will be refunded as account credit, which can be redeemed against your next order.
Gift cards are not transferable between stores.
At this stage, we are unable to ship directly to the following countries:
• Russian Federation
• United Arab Emirates
We currently have distributors in the following countries:
Greece and Cyprus:
Tel : +30 2108946789 / +30 210 96806764
Russia, Ukraine and Kazakhstan:
American beauty Gp
+7 (499) 110-97-64
We will email you tracking details so you can track your
Please track you order via this link:
If your tracking information says your order has not been delivered you must contact the delivery company directly and request a proof of delivery. If you have this and are still unable to locate your parcel, please contact our customer care team.
The estimated delivery time of your order will depend on your shipping location and the volume of orders being processed at that time
Metro Areas - 3-5 working days
Regional Areas - 5-10 working days
New Zealand - 3-7 working days
Please note that the above is a guide only. We are not
liable for any delay in delivery. The timeframes above are based on our delivery partners’ recommendations and are subject to change. For more
information, please contact the delivery service provider directly.
If you received the wrong item, a faulty item or we missed an item from your order, please contact customer care via email,firstname.lastname@example.org soon as possible with:
-Your order number
-Style number, colour & size
-Two or more photos of the item and swing tag
If you change your mind about an item purchased online, you
are entitled to a refund, store credit or exchange within 30 days of your purchase, should it meet the below requirements:
- The item is full priced (items
purchased using a discount code can be returned through the online return portal as usual).
- The Item is in its original packaging, unworn and in its original condition.
- Tags and hygiene strip are attached.
Note that sale items can not be returned.
Note that you are able to return part or all of your order.
Please visit our returns page HERE for our returns policy and instructions on how to initiate a return.
Having issues? Please contact our customer care team during business hours via Live Chat, or email us out of business hours email@example.com
Note - items that are marked 'Final Sale' can not be returned or exchanged for store credit.
Please allow 4-6 business days for us to process your return.
Unfortunately, as much as we'd like to further assist you, we would not be able to since this was not directly purchased from our online store. If you could please contact your store of purchase regarding your item, they will assist you with compensation based on their store policy.
Select store credit or exchange to avoid any postage costs.
For ALL refunds, you will be charged a $11.95 handling fee, which covers postage back to our warehouse.
There is a section specially for promo codes in our check out! After clicking ‘Check Out’ in your cart, you will be directed to the ‘Information’ tab where on the right-hand side of the page is the section for you to enter your discount code/gift card number.
Enter the promo code or gift card number here and click APPLY. This will automatically update your order total to the discounted price.
Please note, we cannot apply your discount code after you have placed your order.
Unfortunately once your order has been placed we are unable to add in your discount code.
The only way to claim your discount on your purchase is to enter a discount code during checkout and it can not be added afterwards.
Head to our Size Guide HERE and follow the measurement instructions to find your perfect fit.
Still not sure? That’s okay – we’re here to help! Have a look through our FAQ below or contact our friendly customer care team for further assistance.
Multifit means this swimsuit fits a multitude of different sizes. Featuring a fixed foam cup that is sewn into our swimsuit, designed to fit a wide range of bust sizes. Our Multifit cup uses a special grade foam that is strong enough to have a mould that fits in our swimwear before wear yet flexible enough to conform to the bust of the wearer after. With further wear, you will feel the Multifit cup conform more to your size!
No wiring is used in our multifit cup technology, creating a softer, more natural, and feminine appearance. These cups are specialised to fit across C-D/DD cup sizes, and in some cases up to E-EE busts. This generally comes down to breast tissue as well as the amount you want to flaunt!
Underwire swimwear is all about providing women with the support they need when getting into the water. Our Underwire styles use firm, structured underwire that is sewn into the bra frame of your swimsuit.
There are two types of soft foam cup, classic and moulded. These cups are stitched into the swimwear and are non-removable, and are great for subtle shaping and smoothing.
These are ideal for a larger bust, as you can remove cups to give more depth. You can opt to remove these cups and Powermesh lining.
Our styles with removable cups still provide support due to our Powermesh lining (think
similar to a sports bra!)
We want you to feel comfortable and supported! Our Powermesh stretches four ways which means it will mould to your body and your movements! It moulds to your body over time to accommodate the wearer with a ‘custom fit’ while also retaining its strong and supportive hold through a tightly woven fabrication.
We use Powermesh to internally line our swimsuits on the front, back and sides, so all bases are covered. Its soft touch texture makes it feel smooth against the skin. Powermesh is compressive by nature which is why it helps to shape and enhance your body, while also allowing your skin to breathe! It’s one of our favourites!
This is highly up to personal preference. Some people may prefer a tighter fit to a
looser fit and vice versa.
Our size chart is a flexible guide, and we offer a range of cup sizes from A to G.
If you are unsure of which size to get, please reach out to our fit specialists!
We’ve got you covered! For a short torso, we recommend styles with adjustable straps, and halter neck styles.
For long torsos, we also recommend styles with adjustable straps, halterneck styles, and pairing our singlet styles with any of our bottoms.
You can also size up for any of our Mulitfit or Moulded Cups styles, as they are designed to support a range of bust sizes.
This style is our favourite for long torsos!
If you don’t have a measuring tape handy, measure the area with a piece of string and hold the marked spot up to a ruler).
We offer a hassle-free returns policy! If you have swimsuit does not fit and you’ve found that you need another size, it’s a quick and simple process to find the right one. Head over to our returns page to simply exchange your size!
To prolong the life of your swimwear, we recommend you rinse immediately after use to clean out any salt, sand, or chemically treated pool water
Gentle wash, separately in cool waterUse mild detergent
Do not wring, soak or bleach
Do not tumble dry
Drip dry in shade
Rinse thoroughly after use
We use the highest quality fabric dyes available however some colours may fade over time
Some colours will fade more than others when exposed to sunlight and chemically treated water
High amounts of chlorine will damage your swimwear.
Neutralize any residual evidence of chlorine by rinsing in cold water after use
We recommend you do not wear your swimsuit in spa baths or saunas, as it could cause damage
Fake tanning products and some sunscreen lotions may mark and damage swimwear. We recommend taking extra care when using these products and always ensure they are completely dry before they come in contact with your swimsuit
Avoid contact with rough surfaces as this may cause pilling to swimwear
Sunscreens, body lotions, moisturisers, self-tanners, bronzers can all effect our swimsuits. The fabric used in our swimwear loves to hold onto oils and chemicals used in these substances. This eventually leaves permanent discolouration and damage to your swimsuit if not cared for correctly. Read more on our care guide here.
Have questions about your order, or a general enquiry?