Sale FAQ

We've compiled a list of your most frequently asked questions to ensure your shopping experience is as seamless as possible.

Please note, sale items are not eligible for returns unless faulty, so please choose carefully. 

Items purchased during flash sale events and promotions are considered final sale and cannot be returned unless faulty.

If you're unable to find the answer you're looking for, please reach out to our customer service team.

I need to make changes to my order

Sorry! We cannot make any changes to your order after it has been placed. 

I used the wrong shipping address

Please contact the courier directly to organise a re-direct as soon as possible!

Will I be able to lodge a return?

We do not accept returns for any styles purchased during a flash sale or promotion unless faulty.

Will I be able to receive a refund?

We do not accept returns or issue refunds for any styles purchased at a discount unless faulty.

What if it doesn't fit?

Unfortunately, we don't accept returns on items purchased during flash sales or promotions, so please choose carefully!

Please read our size guide carefully, and if you are still unsure of your sizing or need any more assistance, please start a chat with one of our fit specialists by clicking the chat button at the bottom right of your screen.

Get in touch

Still have questions? Contact our customer service team below!

Please note, our customer service team is not available on public holidays.